Terms of Service

3.1 Registration Requirements

To access certain features of the Platform, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process
• Maintain and promptly update your account information to keep it accurate and complete
• Use a valid and unique email address that you own and control
• Create a strong password that is not easily guessable and that you do not use on other services
• Be at least the minimum age required for eligibility as stated in Section 2

3.2 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any other access tokens. You agree to:

• Keep your password confidential and not share it with any third party
• Immediately notify us at security@creato.biz.id if you suspect any unauthorized use of your account or any security breach
• Log out from your account at the end of each session when using a shared or public device
• Enable two-factor authentication (2FA) when available for enhanced security
• Not allow any other person to access the Platform through your account

3.3 Liability for Account Activity

You are fully responsible for all activities that occur under your account, regardless of whether such activities were authorized by you. If you fail to maintain the security of your account and a third party gains access, Creato shall not be liable for any losses or damages arising from such unauthorized access.

5.1 Creato's Intellectual Property

The Platform, including all of its content, features, and functionality -- such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, source code, and the design, selection, and arrangement thereof -- is owned by Creato, its licensors, or other providers of such material and is protected by Indonesian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You are not permitted to copy, reproduce, modify, distribute, publish, transmit, create derivative works from, publicly display, or exploit any content from the Platform without the express prior written permission of Creato, except as may be allowed by applicable law.

5.2 Trademarks

The Creato name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Creato or its affiliates or licensors. You must not use such marks without the prior written permission of Creato. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

5.3 Feedback and Suggestions

If you provide Creato with any feedback, suggestions, comments, or ideas regarding the Platform (collectively, "Feedback"), you grant Creato a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, and distribute such Feedback for any purpose, without any obligation of compensation or acknowledgment to you.

6.1 License Grant

By uploading, posting, sharing, or otherwise making content available on the Platform ("User Content"), you grant Creato and its affiliates, sublicensees, and users a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to:

• Use, reproduce, modify, adapt, publish, translate, and create derivative works from your User Content
• Distribute, perform, display, and make available your User Content in connection with operating and providing the Platform
• Use your User Content for promotional, marketing, and informational purposes related to Creato, including on social media and advertising channels
• Allow other users to view, stream, download (where enabled), share, and interact with your User Content in accordance with the Platform's features and your privacy settings

6.2 Your Representations and Warranties

By submitting User Content, you represent and warrant that:

• You own or have the necessary licenses, rights, consents, and permissions to upload the content and to grant the license described above
• Your User Content does not infringe or misappropriate the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party
• Your User Content does not violate any applicable laws, regulations, or third-party agreements
• Your User Content does not contain malware, viruses, or any other harmful or malicious code or technology
• You have obtained all necessary consents from individuals who appear in your content, including parental consent for minors

6.3 Content Removal

You may delete your User Content at any time through the Platform's provided functionality. However, you acknowledge that copies of your User Content may remain viewable in cached or archived pages, or if other users have saved or shared your content, even after deletion. The license granted above continues for a commercially reasonable period after deletion to allow Creato to fully exercise the rights granted.

7.1 Digital Millennium Copyright Act Compliance

Creato respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. We have adopted a policy to respond to claims of copyright infringement and to terminate the accounts of repeat infringers.

7.2 Submitting a DMCA Notice

If you believe that your copyrighted work has been infringed on the Platform, please submit a DMCA takedown notice to our designated copyright agent at dmca@creato.biz.id. Your notice must include the following information:

• A physical or electronic signature of a person authorized to act on behalf of the copyright owner
• Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notification, a representative list of such works
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (provide URLs or specific descriptions)
• Information reasonably sufficient to permit us to contact you, including your address, telephone number, and email address
• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

7.3 Counter-Notification

If you believe your content was removed or disabled as a result of mistake or misidentification, you may submit a counter-notification to dmca@creato.biz.id containing:

• Your physical or electronic signature
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification
• Your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the court in which you are located

7.4 Repeat Infringer Policy

In accordance with the DMCA and applicable law, Creato will terminate the accounts of users who are determined to be repeat infringers. We evaluate repeat infringement based on the number of valid takedown notices received against a user's content and the circumstances surrounding each instance.

9.1 Termination by Creato

We reserve the right, in our sole discretion and without prior notice, to suspend, restrict, or terminate your access to all or any part of the Platform at any time and for any reason, including but not limited to:

• Your breach or violation of these Terms or any other Creato policies
• Requests by law enforcement or other government agencies
• Discontinuation or material modification of the Platform or any service offered on it
• Unexpected technical issues or problems, including security vulnerabilities
• Non-payment of any fees owed for premium features or services
• Engaging in fraudulent, illegal, or harmful activities as determined by Creato

9.2 Termination by You

You may terminate your account at any time by using the account deletion feature available in your account settings or by contacting our support team at hello@creato.biz.id. Upon termination of your account:

• Your right to access and use the Platform will immediately cease
• All outstanding amounts owed by you to Creato remain payable
• Your User Content may be deleted or retained in accordance with our data retention practices, as described in our Privacy Policy
• Any licenses you granted to Creato regarding your User Content will continue for a commercially reasonable period to allow Creato to wind down services

9.3 Effect of Termination

Upon termination of your account, all provisions of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

10.1 "As Is" and "As Available" Basis

THE PLATFORM AND ALL CONTENT, FEATURES, AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CREATO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10.2 No Warranty of Availability or Performance

CREATO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. CREATO DOES NOT WARRANT THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED OR THAT THE PLATFORM WILL OPERATE WITH ANY SPECIFIC LEVEL OF AVAILABILITY OR PERFORMANCE.

10.3 User Content Disclaimer

CREATO DOES NOT ENDORSE, APPROVE, OR VERIFY THE ACCURACY, QUALITY, OR LEGALITY OF USER CONTENT POSTED ON THE PLATFORM. CREATO EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH USER CONTENT. YOU ACKNOWLEDGE THAT YOUR USE OF THE PLATFORM MAY RESULT IN EXPOSURE TO CONTENT THAT YOU FIND OBJECTIONABLE, INACCURATE, OR OFFENSIVE.

10.4 Third-Party Services and Links

The Platform may contain links to third-party websites, services, or resources that are not owned or controlled by Creato. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Creato shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Platform, you agree to first attempt to resolve the dispute informally by contacting Creato at legal@creato.biz.id. We will make a good faith effort to resolve the dispute within 60 days of receiving your written notice describing the nature of the dispute and the relief sought.

12.2 Mediation

If the dispute is not resolved informally within 60 days, both parties agree to participate in good faith in mediation before a mutually agreed-upon mediator. The costs of mediation will be shared equally between the parties. Mediation will take place in the jurisdiction specified in Section 13.

12.3 Binding Arbitration

If mediation is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the Indonesian National Board of Arbitration (BANI) in accordance with its rules in effect at the time of filing. The arbitration shall be conducted by a single arbitrator, and the proceedings shall be conducted in the Indonesian language.

The arbitrator's decision shall be final, binding, and enforceable in any court of competent jurisdiction. You agree that arbitration shall be conducted on an individual basis and not as a class action or other representative action.

12.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND CREATO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

12.5 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court, provided that the action is brought and maintained on an individual basis and not as a class action or other representative action.